Refund policy

We want you to be completely satisfied with your K-Swiss purchase. If you are not completely satisfied with your order, eligible merchandise may be returned within 30 days of receiving your order, subject to the conditions outlined below.

30-Day Return Policy

You have 30 days after receiving your item to request a return.

To be eligible for a return, merchandise must:

Be in the same condition that you received it
Be unworn and unused
Have all original tags attached
Be in its original packaging
Include proof of purchase or your order number

Items that do not meet these requirements may be rejected and returned to the customer.

Final Sale Items

Final Sale items are not eligible for return, refund, or exchange.

An item is considered Final Sale when it is purchased at a discount of more than 50% off its original price. This applies regardless of whether the item is explicitly labeled "Final Sale" at the time of purchase.

Please carefully review the discount and product details before completing your purchase, as all qualifying Final Sale purchases are considered final.

How to Start a Return

To start a return, visit our online Returns Center:

K-Swiss Returns Center

Enter your order number and email address to begin. You do not need to have a K-Swiss account or log in to use the Returns Center.

Follow the step-by-step instructions to generate your return shipping label.

Place the eligible item(s), along with your packing slip, in the original reusable shipping carton or other appropriate packaging. Affix the prepaid return label to the outside of the package and drop it off at any FedEx Office or participating FedEx partner location.

Items sent back without first initiating a return through the Returns Center will not be accepted.

You can also contact our Customer Service team at kscs2@k-swiss.com with any return-related questions.

Return Shipping Fee

If you use the prepaid return shipping label provided by K-Swiss, an $8.00 return shipping fee will be deducted from your refund.

Original shipping charges are non-refundable.

Damaged, Defective, or Incorrect Items

Please inspect your order as soon as you receive it. If you receive an item that is defective, damaged, or different from what you ordered, please contact our Customer Service team as soon as possible.

For damaged or defective merchandise purchased from K-Swiss.com, contact kscs@kswiss.com and provide:

Your order number
Photos of the item
A brief description of the issue

Our Customer Service team will review the issue and determine the appropriate resolution.

Manufacturer Defects

K-Swiss covers qualifying manufacturer defects for up to 90 days from the original purchase date.

Each reported defect will be reviewed on a case-by-case basis. Submission of photos or a defect claim does not guarantee that an item will be replaced.

Replacement availability is subject to product inventory. If the defective item is no longer available, K-Swiss may determine an alternative resolution at its discretion.

Non-Returnable Items

In addition to Final Sale merchandise, certain items may not be eligible for return, including:

Items purchased at more than 50% off the original price (Final Sale)
Gift cards
Products that have been worn or used
Products without original tags
Products not returned in their original packaging
Items that are damaged due to customer use or handling
Any merchandise specifically identified as non-returnable at the time of purchase

If you are unsure whether an item is eligible for return, please contact Customer Service before sending it back.

Exchanges

At this time, K-Swiss does not offer direct exchanges.

If you would like a different size, color, or style, you may return your eligible item and place a new order online. The new order will be subject to current inventory and pricing.

European Union 14-Day Cooling-Off Period

Notwithstanding the above, if merchandise is being shipped into the European Union, you may have the right to cancel or return your order within 14 days of delivery, for any reason and without providing a justification, subject to applicable law and any legally permitted exceptions.

Returned merchandise must generally be in the same condition in which it was received, including being unworn or unused and having original tags and packaging, except to the extent that applicable law provides otherwise.

Nothing in this policy is intended to limit any mandatory consumer rights provided under applicable European Union law.

Refunds

Once we receive your return, we will inspect the merchandise and notify you whether your refund has been approved.

If approved, your refund will be issued to the original payment method.

K-Swiss will process approved refunds within 7–14 business days after receiving the returned merchandise.

Once the refund has been issued, your bank or credit card provider may require additional time to post the funds to your account. Depending on the financial institution, this may take up to an additional 10 business days.

During the holiday season, generally December through February, return processing may take up to 21 business days due to increased order volume.

The $8.00 prepaid return label fee and any original shipping charges are non-refundable and will be deducted from the applicable refund.

If more than 15 business days have passed since your return was approved and you have not received your refund, please contact us at kscs2@kswiss.com.

Order Information

Before contacting Customer Service, please have your order number available. You can find your order number by logging into your K-Swiss.com account or by referencing your original order confirmation email.